Privacy Policy

1. Who we are

USA Camping Company (“USA Camping”, “we”, “us”) operates this website and the reservation system for the twelve parks listed on it, from Geronimo Creek Retreat in Texas to the Waldport KOA Journey in Oregon. Our legal entity and mailing address are [LEGAL ENTITY NAME] at [MAILING ADDRESS].

This policy explains what we collect when you browse, search, book a stay or create an account, how we use it, who we share it with, and the choices you have. Each park may also post its own notices at the property; where they differ, the park's notice governs your stay there.

2. Information we collect

Booking and account details. Your name, email, phone number and billing address; the size of your party and any pets; your rig type, length, slide-outs and tow vehicle so we can show sites that fit; and a license plate if you choose to give it for the gate list.

Payment details. Card payments are processed by our payment processor. We receive and keep only the card brand, the last four digits, the expiry and a token, never the full card number.

Messages. Emails, texts and calls with guest services and the parks, so we can help with your stay.

Usage information. Pages viewed, searches made, the device and browser you use, your IP address and approximate location, collected through cookies and similar technologies described below.

Precise location. Only if you allow it in your browser, for directions to a park. You can turn it off at any time.

3. How we use it

To take, confirm, change and cancel reservations, and to pass the details a park needs to host you. To send service messages such as confirmations, receipts, check-in instructions, gate codes and weather or safety alerts. To run your account, including saved rig profiles, trips and payment methods.

To keep the site working, measure how it is used and improve it. To send offers and trip ideas if you have opted in, which you can stop at any time. To detect fraud and abuse, enforce our terms and meet legal, tax and safety obligations.

4. Who we share it with

The park you book. Its staff receive your reservation, contact and rig details, and any notes you leave. Service providers. Payment processing, email and text delivery, hosting, analytics and customer support vendors who act on our instructions. Waldport KOA Journey. Reservations at this park are fulfilled through KOA's system; KOA's privacy policy also applies to those bookings [CONFIRM ARRANGEMENT].

Legal and safety. When required by law, subpoena or court order, or to protect the safety of guests, staff and property. Business transfers. If a park or the company changes hands, your information transfers with it under the same protections. We do not sell your personal information and we do not share it with advertisers for their own use.

5. Cookies and analytics

Essential cookies keep you signed in and carry your booking through checkout; the site does not work without them. Analytics cookies tell us which pages and searches are used so we can improve them. Marketing cookies are set only with your consent and can be withdrawn at any time from Cookie preferences in the footer. Your browser's Do Not Track and Global Privacy Control signals are honored where the law requires.

6. Your choices and rights

You can see and update your details, rig and preferences from your account, and ask us to correct, delete or export your information by writing to [PRIVACY EMAIL]. Unsubscribe links appear in every marketing email; reply STOP to any text to end messages.

Depending on where you live, including California, Texas, Oregon, Florida, Utah and other states with privacy laws, you may have additional rights to know, delete, correct, opt out of targeted advertising or the sale of personal information, and not be discriminated against for exercising them. We verify requests and respond within the time the law allows. You may appeal a decision by replying to our response.

7. Retention and security

We keep reservation and payment records for as long as needed to host your stay and to meet tax, accounting and legal requirements, typically [RETENTION PERIOD], and then delete or anonymize them. Account information is kept while your account is open.

Data travels over encrypted connections and is stored with access limited to staff who need it. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Children

This website is for adults 18 and older. We do not knowingly collect personal information from children beyond the number of children in a party. If you believe a child has given us information, contact [PRIVACY EMAIL] and we will delete it.

9. Changes to this policy

We will post updates here with a new effective date. If a change materially affects how we use your information, we will email account holders before it takes effect.

10. Contact us

Write to [PRIVACY EMAIL] or [MAILING ADDRESS], or call guest services at [GUEST SERVICES PHONE].